Reference

alexis 500 Terms & Conditions for Indonesia

Clear account steps, wallet rules and access conditions sit inside the alexis 500 Terms & Conditions, so you can check the terms before opening an account.

Account rulesWallet conditionsPolicy accessData handling
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alexis 500 alexis 500 Terms & Conditions for Indonesia
ACCOUNT HELP

Get Help With Policy Questions

A clear contact path helps when a Terms & Conditions question affects your account or wallet status.

Policy contact Use the support contact displayed on our site for a Terms & Conditions question.
Wallet evidence For DANA, OVO, GoPay or QRIS questions, keep the receipt, reference number and visible…
Access request If account access is paused, send the requested account details through the stated support…
DATA PRACTICE

How We Handle Your Policy Data

The Terms & Conditions describe the records we need to operate an account and respond to policy requests.

Account records

We use the details entered during account creation and the phone verification step to connect your account with policy acceptance. If those details change, request an update through the stated support route.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be retained with the related account record. This helps us trace a wallet status or withdrawal check.

Cookie settings

Cookies may keep a policy notice, account session or device preference available while you move between pages. Your browser settings provide a separate way to remove stored cookies.

Security checks

We may ask for phone, account or payment confirmation when a request changes access or directs funds. These checks protect the account record before a policy action is completed.

Record retention

We retain policy acceptance, account activity and payment references for the period needed to administer these Terms & Conditions, resolve a query and meet applicable local requirements.

Change requests

To ask for a correction, removal or clarification, identify the account detail and explain the requested change. We may need verification before altering a policy-linked record.

Terms & Conditions Questions Answered

These answers address the policy searches we hear most often before an account is opened. Read the full Terms & Conditions first, then use the listed contact route if your account, payment receipt or local access position needs a specific response.

You can read the current Terms & Conditions on this page before opening an account. The displayed version covers account creation, phone verification, wallet records, access conditions, policy changes and contact requests.

The Terms & Conditions apply when you begin using the account process, while phone verification is required before account access. Use the same phone details throughout the account step to avoid a record mismatch.

The listed local wallet rails include DANA, OVO, GoPay and QRIS. Your payment record must match the account details shown at checkout, and a receipt or reference may be requested if status needs checking.

Withdrawal requests may require account, payment and identity checks before release. Bank transfer and virtual account references can be compared with the account record, so keep the receipt until the request is resolved.

Yes. Access and eligibility depends on local law. We may restrict an account activity where local law permits, and the Terms & Conditions explain the policy position that applies to the relevant request.

Send the requested correction through the support route shown on the site, naming the account detail and the reason for the change. We may ask for phone or account verification before updating it.

Include your account phone number, the relevant clause, a clear description of the issue and any DANA, QRIS, bank transfer or virtual account reference. This lets us connect your question to the right record.

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